MASHOOR

Return Policy

We want you to be satisfied with your purchase

7 Day Returns

Return products within 7 days of delivery

Easy Process

Request return in just a few steps

Quick Refund

Refund within 3-5 days of receiving product

Return Conditions

Returns Accepted

  • Product received is wrong or damaged
  • Product differs from description
  • Product is unused and in original packaging
  • All tags and labels are intact

Returns Not Accepted

  • Used or damaged products
  • Food items (unless defective)
  • After 7 day period has passed
  • Products without packaging or tags

Return Process

  1. 1. Go to "My Orders" from your profile
  2. 2. Select the order to return
  3. 3. Click on "Request Return"
  4. 4. Provide reason for return
  5. 5. Our courier will pick up the product
  6. 6. Refund will be processed after receiving product

Refund Method

Refund will be processed to the original payment method. If you paid via COD, refund will be via bank transfer.

Need Help?

Have questions about returns? Contact us at support@mashoorapp.store or call +92 300 1234567.